Asian Spirit New Name Zest Air
pinoyambisyoso.com | Mar 01, 2009 | Comments 8
Zest Air is the new name of Asian Spirit acquired by Mr. Alfredo M. Yao. Zest Air is under new management. Mr. Yao is the President and CEO of Zest Air and also the Chairman Zest-O Corporation.
On March 26, AMY Holdings Corporation (AHC) acquired 99.6 percent of Asian Spirit Inc., Seeing the opportunity for growth, the new owners felt that the only way to enhance its profitability was by infusing new capital, re-fleeting, altering management style and innovating marketing strategies. Seven months later Zest Airways orange and green colors flew the Philippine skies, making way for a bigger and better airline. With acquisition of seven new aircraft, Zest Air successfully flies to 13 Philippine destinations.
If Zest-O is the refreshing drink, Zest Air is now called as the refreshing airlines. Funny it sounds, a free Zest-O drink if you fly with Zest Air. True!
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Filed Under: Travel
ZESTAIR F*** U!
I can totally relate to this nightmare. CEB-CDO flight cancelled “because it’s the management’s decision.” What DA! For the love of yourself, don’t fly with this airline.
In line with your comments about zest air.. I would like to share my experience with zest..
My groups composed of 10 person are going to boracay..
we search to different airlines to find the cheapest air fare we could avail, unfortunately we end up on Zest.
they have the cheapest round trip to caticlan 1,600+ per person..In booking i divide the group into 2 groups.
Group A scheduled time was 7AM Manila to Caticlan
5pm Caticlan to Kalibo
Group B scheduled time as 11am Manila to Caticlan 2pm Caticlan to manila.
our scheduled flight was Oct 23 – 25
After numerous confirmation… before our flight… Oct 22 2pm Agent from zest air called me and advise that our flight was been rescheduld
new flight was Group A 11AM Manila to Caticlan
Group B 5pm Manila to Caticlan.. imagine.. short noticed change of flights. they say that they have operational maintenance.. me and my group are angry.. and called immediately to zest customer service… we demand a rebook.. its so unfair for us to go there and cannot maximize our time.
so we end up and agree for a rebook. new date was NOv 20 (Tomorrow).. all of us in a group are now have the same flight schedule.. (Lucky right?) our scheduled flight was 6:30Am Manila to Kalibo and 5:40 Kalibo to Manila..
then.. yesterday one of my frend confirmed our flight.. and the agent said.. Sorry mam your flight was been reschuled.. 8Am Manila to Kalibo. (well that fine with us..)
then today as of 9am my friend re confirmed our flight. and the agent said., our trip back from kalibo to manila will be adjusted to 3pm..
Damn Zest… their reason was still OPerational Maintenance..
this will me by first and last flight in Zest..
I hate hate HATE ZESTAIR and here’s why.
I made a booking via ZestAir’s website last JUNE 20 for a DAVAO – CEBU – DAVAO flight for 9 passengers departing August 22, 2009. ZestAir’s website is a bit weird. If you enter more than 1 passenger, it will give you a higher class/fare. So I booked us each separately — meaning 9 Record Locators, 9 different transactions, 9 different e-tickets, to avail of the lowest possible fares.
My credit card statement came, and BEHOLD. I was charged 10 transactions. This is the beginning of my ZESTAIR TORMENT. I called their customer care center and they put me on hold COUNTLESS TIMES, and long enough for the machine to cut me off. Which meant I had to call again LONG DISTANCE, talk to ANOTHER CUSTOMER SERVICE REPRESENTATIVE.
Some time last July, Cebu Pacific had a promo, and 3 of our companions cancelled their bookings with Zest to transfer to CebPac. So now I’m left with 7 charged (and paid for) bookings — with only 6 passengers.
I still haven’t gotten feedback regarding this. Until last SATURDAY, AUGUST 8, 2009 — or so I thought. ZESTAIR called me, but not to inform me that they found the double charge. No. They called me, 14 days from my flight, to inform me that OUR FLIGHTS ARE CANCELLED.
“Sorry Ma’am, all flights are cancelled until October. We can either refund your ticket or rebook your flight to October.” That was all I got.
I demanded to speak with a supervisor because I would not accept that they simply give me a REFUND for the cancellation. Of course, this is an immense hassle for us. It is NOT my problem that they cancel our flight. It SHOULD NOT be my problem and expense to book another flight.
ZESTAIR only has one DVO – CEBU – DVO flight daily. So when I spoke with the customer service agent that afternoon, her other alternative was that we fly DAVAO – MANILA – CEBU. Ano sila, hilo? Was I supposed to thank them for that offer?! That offer is ridiculous because the DVO – MNL flight departs at 4AM and the MNL – CEB flight departs at 8AM. *Cheers Zestair! you are the best in taking care of customers!* We get a cancelled flight, and in return you offer us a tour of LUZON, VISAYAS, AND MINDANAO in 6 Hours! Take note that we have to be in the airport 2 hours before our flight, so the entire “tour” will last 8 hours! You should promote this!!! NOT.
I asked to speak with whoever has the authority to fix my problem. And today I got a call from their manager/supervisor, some Jocelyn Tolentino, who offered me 3 alternatives:
* A Refund ( of P980 each! *woah I’m rich!!!*)
* DVO-MNL-CEBU flight (PILIPINAS in 8 hours, san ka pa?)
* Rebooking our flight to OCTOBER. (I forgot to ask if this was free of charge though. harhar)
She also mentioned that there is nothing they can do because company policy says they cannot transfer us to another airline. Because their management is incredibly generous (this is nothing but sarcasm, of course) they also booked us via Cebu Pacific (everyone, kindly give them a round of applause) and making us pay for it.
Who wouldn’t be a disgruntled customer?! To those who know me, you know that I have travelled A LOT. This had been, by far, my worst airline experience. I don’t know why I even bothered to make a booking via this airline.
Now, let me ask you, is there any establishment out there who can beat this kind of service? Would you like to fly on an airline who treats customers this way?! I don’t think so. Tell your friends.
Eden Siason
an new name is always good(almost always) but only when it has reasons to change the name.
Petra´s last blog post…Virtuelle Welten Teil 2
Nice…. Zest Air. Sounds, refreshing nga! Any relations to the soap named ‘Zest’ hehehe…baka iisa mayari… *lol*
Snow´s last blog post…Fabulous Fashion at the 81st Academy Awards
sana marami din promo ang zest air kasi ang hirap na maka grab ng zero fare sa cebu pacific…
Rhodilee´s last blog post…Awesome Philippines: Promoting the Philippines or Ace Durano?
why they changed the name wah, the new one looks a bit ugly and has Zest any meaning?
i like the tagline “asia’s most refreshing airline” galing naman!
eli´s last blog post…kapitan pinoy