Cebu Pacific Discriminates a Special Child Passenger

Cebu Pacific refused the entry on board of a special child named John Arvin Alcantara. According to John’s mother Marites Alcantara, a cabin crew told them to get off the plane because it’s part of the company policy.

Alcantara said she was insulted when the crew kept on calling her son “mentally ill” as they forced them to step out of the plane. Most of all, she said her son was humiliated because of the incident. “You can ask any psychiatrist and they would all say that nothing is wrong with my child. He is not considered mentally ill. He was crying when they humiliated us. It really hurts for a mom when people treat her child like that.” Source ABS-CBN

Meanwhile, Cebu Pacific refused an interview and sent an apology letter instead. They feel sorry to the affected passengers and promised that the incident will not happen again.

Insight :
Actually, Cebu Pacific has no policy that discriminates against special children boarding a plane. The incident was a result of the cabin crew’s misinterpretation of government regulations designed to assure the safety of special child passengers. In our opinion, it’s merely a result of ignorance. Airlines such as Cebu Pacific must review customer service and human rights training of their employees. The airline must teach their employees to properly handle each customer whether special child or not.

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